Payment and Shipping
SHIPPING
We aim to ship orders within 1 - 3 business days. Order by noon for the best chance of receiving same day shipping (NOT applicable to custom made items).
All orders are shipped with Australia Post. However, we can ship with any other carriers such as TNT, DHL …upon request.
We deliver orders anywhere in Australia and to 230 countries all over the world. If your delivery address is NOT in Australia, please contact us for a shipping quotation.
Unfortunately, we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Genuine Pet does not hold responsibility for damaged, lost or stolen packages once they are lodge with carrier. Postage costs do not include insurance, however you will be provided with an Australia Post tracking number if your package is sent out as a parcel.
Please note... As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Genuine Pet will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the purchased items. If the duty tax is more than the value of the purchased items, we will abandon the package.
Payment Methods
